Store Policy

Store Policy: Update 9/7/19 

Unfortunately, Due to the nature of our products and natural ingredients we do not offer refunds or accept returns once an order has shipped.

 

Shipping Time Frame: 

All orders are MADE TO ORDER please allow 7-14 business days (Monday-Friday Excludes Holidays) for your order to ship out.

Extended Shipping Time Frame: 

During sales please allow 14 Business days (Monday-Friday Exclude Holiday's)

*PLEASE NOTE DUE TO COVID-19 AND THE INCREASE IN VOLUME ALL ORDERS WILL TAKE 7-14 BUSINESS DAYS TO SHIP) 

Shipping Options:

STANDARD SHIPPING: 

1st class USPS 3-7 business days from ship date, NOT ORDER DATE

PRIORITY INSURED SHIPPING: 

1-3  business days from ship date, NOT ORDER DATE. 

INTERNATIONAL SHIPPING:  

7-21 business days from ship date, NOT ORDER DATE. 

International customers are responsible for all fees and taxes imposed by customs. 

Delivery time frames are an estimate. Gentle Jewels Organics does not guarantee delivery dates. 

PLEASE READ CAREFULLY...

GENTLE JEWELS ORGANICS IS NOT RESPONSIBLE FOR ANY LOST/STOLEN OR DAMAGED MAIL. SELECT PRIORITY INSURED SHIPPING TO INSURE YOUR PACKAGE. IF YOU SELECT PRIORITY INSURED AND YOUR PACKAGE IS LOST/STOLEN OR DAMAGED, YOU WILL FILE A CLAIM WITH THE USPS OFFICE AND THEY WILL REIMBURSE YOU UP TO $50.00 FOR LOST/STOLEN OR DAMAGED MAIL. IF YOUR PACKAGE IS NOT RECEIVED, BUT SHOWS DELIVERED PLEASE CONTACT YOUR LOCAL USPS. NON RECEIPT OF PACKAGE MUST BE REPORTED WITHIN 30 DAYS OF PURCHASE DATE. 

 **** PLEASE READ ONCE A ORDER IS PLACED AND PROCESSED THE ORDER CAN NOT BE CANCELED***

Pick up/Delivery: You can not pick up online orders. We do not deliver 

CUSTOMER SERVICE HOURS: MONDAY - FRIDAY 9AM-2PM ( call or text ) 2PM-6PM (text only)

Orders are processed Monday - Friday 8-5pm EST. 

Shipping days: TUESDAY & THURSDAY AND SOME SATURDAY’S IF YOU RECEIVE A EMAIL THAT YOUR ORDER IS IN PRE-SHIPMENT YOUR ORDER WILL SHIP OUT THE NEXT SHIPPING DAY. 

Emails will be answered within 24-48 hours of submission 

PLEASE DO NOT SEND MESSAGES ABOUT ORDERS ON SOCIAL MEDIA SITES EMAIL ONLY!!!!

Thank you for shopping with us!